FAQ
Frequently Asked Questions
What is the shipping fee?
Shipping is free on orders of 3 books or more. On orders of fewer than 3 books, shipping is 99 TL.
When is my order shipped?
Orders are usually handed to the courier within 1–3 business days after payment is confirmed. You are notified by e-mail when your order is shipped and when it is delivered.
Are prices tax included?
Yes. Books carry 0% VAT and the displayed prices are final; there are no extra charges at checkout.
Which payment methods can I use?
You can pay securely by credit or debit card (via the iyzico infrastructure) or by bank transfer (havale/EFT).
Can I return a book or cancel my order?
Yes. You may exercise your right of withdrawal within 14 days of delivery. See our Returns & Delivery page for details. Returns & Delivery →
Do books ship directly from the publisher?
Yes. Every book is sent directly by KAPLUMBaA Kitap, the publisher.